Jon Meisburg
Sr. Learning Experience Designer
Click Play to hear an AI-generated conversation summarizing my career.
With over 13 years of experience in the Learning & Development space, I have honed my skills working for leading tech companies such as Microsoft and Expedia. My background is rooted in Learning Experience Design, but my expertise extends to:
Instructional Design
Technology Proficiency
Learning Product Management
User Experience Design
Project Management
Generative AI
Instructional Design
Technology Proficiency
Learning Product Management
User Experience Design
Project Management
Generative AI
Instructional Design
Technology Proficiency
Learning Product Management
User Experience Design
Project Management
Generative AI
I thrive on creatively solving complex problems💡and leveraging cutting-edge technology to drive impactful learning solutions 🚀. My passion is helping individuals achieve their potential while aligning training efforts with business goals to enhance performance 📈.
I am eager to explore new opportunities with a company that has a mission I find meaningful and where I can contribute to a dynamic and collaborative team 🤝. If you’re interested in discussing how my unique blend of skills and enthusiasm can bring value to your organization, I’d love to connect and explore potential opportunities together 🌟.
Tools
E-Learning
Articulate Storyline/Rise, H5P,
Cornerstone LMS, Adobe LMS
Generative AI
ChatGPT, Midjourney, Synthesia,
ElevenLabs, Stable Diffusion,
Visual Studio Code
Multimedia Production
Adobe Premiere, After Effects, Photoshop,
Illustrator, Vyond, Canva, Reaper,
Subtitle Edit, Power Toys
Multimedia Production
Adobe Premiere, After Effects,
Photoshop, Illustrator, Vyond, Canva,
Reaper, Subtitle Edit, Power Toys
Multimedia Production
Adobe Premiere, After Effects,
Photoshop, Illustrator, Vyond, Canva,
Reaper, Subtitle Edit, Power Toys
User Experience Design
Miro, Figma
Project Management
JIRA, Confluence, Smartsheet, Trello,
Google/Microsoft Office Programs,
Loop, Notion
Communication
Slack, Zoom, Outlook
Experience
Sr. Learning Experience Designer (Project Lead)
Expedia Group
2024
• Led training initiatives for OneDesk (Salesforce) by collaborating with Product and Tech teams to design a comprehensive training program for customer service agents. • Conducted needs assessments to identify essential skills for Salesforce adoption, focusing on reducing average handle time (AHT). • Developed a curriculum roadmap aligned with Salesforce updates and created interactive content using Articulate Storyline, Rise, and Adobe Premiere. • Implemented knowledge retention strategies, including same-day sessions and post-training quizzes, to ensure immediate application of skills. • Oversaw self-paced learning for agents and developed an evaluation plan with surveys, focus groups, and an agent scorecard to assess training impact. • Analyzed evaluation data to present insights to leadership on learner satisfaction and performance.
Sr. Learning Experience Designer (Project Lead)
Expedia Group
2024
• Led training initiatives for OneDesk (Salesforce) by collaborating with Product and Tech teams to design a comprehensive training program for customer service agents. • Conducted needs assessments to identify essential skills for Salesforce adoption, focusing on reducing average handle time (AHT). • Developed a curriculum roadmap aligned with Salesforce updates and created interactive content using Articulate Storyline, Rise, and Adobe Premiere. • Implemented knowledge retention strategies, including same-day sessions and post-training quizzes, to ensure immediate application of skills. • Oversaw self-paced learning for agents and developed an evaluation plan with surveys, focus groups, and an agent scorecard to assess training impact. • Analyzed evaluation data to present insights to leadership on learner satisfaction and performance.
Sr. Learning Experience Designer (Project Lead)
Expedia Group
2024
• Led training initiatives for OneDesk (Salesforce) by collaborating with Product and Tech teams to design a comprehensive training program for customer service agents. • Conducted needs assessments to identify essential skills for Salesforce adoption, focusing on reducing average handle time (AHT). • Developed a curriculum roadmap aligned with Salesforce updates and created interactive content using Articulate Storyline, Rise, and Adobe Premiere. • Implemented knowledge retention strategies, including same-day sessions and post-training quizzes, to ensure immediate application of skills. • Oversaw self-paced learning for agents and developed an evaluation plan with surveys, focus groups, and an agent scorecard to assess training impact. • Analyzed evaluation data to present insights to leadership on learner satisfaction and performance.
Senior Learning Experience Designer (Lead Game Designer)
Expedia Group
2024
• Led the design and development of OneDesk Quest, an educational game to enhance customer service agents' proficiency in OneDesk. • Developed game templates and tutorials for a team of five Learning Experience Designers, resulting in increased learner satisfaction. • Transitioned from a gamified approach to a streamlined e-learning program, achieving an ~83% reduction in training duration without compromising quality.
Senior Learning Experience Designer (Lead Game Designer)
Expedia Group
2024
• Led the design and development of OneDesk Quest, an educational game to enhance customer service agents' proficiency in OneDesk. • Developed game templates and tutorials for a team of five Learning Experience Designers, resulting in increased learner satisfaction. • Transitioned from a gamified approach to a streamlined e-learning program, achieving an ~83% reduction in training duration without compromising quality.
Senior Learning Experience Designer (Lead Game Designer)
Expedia Group
2024
• Led the design and development of OneDesk Quest, an educational game to enhance customer service agents' proficiency in OneDesk. • Developed game templates and tutorials for a team of five Learning Experience Designers, resulting in increased learner satisfaction. • Transitioned from a gamified approach to a streamlined e-learning program, achieving an ~83% reduction in training duration without compromising quality.
Senior Learning Experience Designer
Expedia Group
2017-2023
• Spearheaded initiatives utilizing Generative AI to enhance agent effectiveness, improving productivity through data-driven recommendations. • Revamped training methodologies to incorporate AI-powered learning experiences, multimedia content, and adaptive learning techniques. • Developed an AI Transformation Playbook and acquired Generative AI tools for video production, increasing scalability and agent proficiency. • Conceptualized and developed Virtual Agent Training for agents to support customers using an AI-powered bot, leading to a 21.7% reduction in cost-per-transaction and a 70% increase in NPS. • Designed and developed "Be a Resolver," a role-play enhancement tool using NFC technology, resulting in a 13% improvement in post-training assessment scores. • Presented at DevLearn, showcasing how NFC technology enhanced learning outcomes and reduced follow-up rates.
Senior Learning Experience Designer
Expedia Group
2017-2023
• Spearheaded initiatives utilizing Generative AI to enhance agent effectiveness, improving productivity through data-driven recommendations. • Revamped training methodologies to incorporate AI-powered learning experiences, multimedia content, and adaptive learning techniques. • Developed an AI Transformation Playbook and acquired Generative AI tools for video production, increasing scalability and agent proficiency. • Conceptualized and developed Virtual Agent Training for agents to support customers using an AI-powered bot, leading to a 21.7% reduction in cost-per-transaction and a 70% increase in NPS. • Designed and developed "Be a Resolver," a role-play enhancement tool using NFC technology, resulting in a 13% improvement in post-training assessment scores. • Presented at DevLearn, showcasing how NFC technology enhanced learning outcomes and reduced follow-up rates.
Senior Learning Experience Designer
Expedia Group
2017-2023
• Spearheaded initiatives utilizing Generative AI to enhance agent effectiveness, improving productivity through data-driven recommendations. • Revamped training methodologies to incorporate AI-powered learning experiences, multimedia content, and adaptive learning techniques. • Developed an AI Transformation Playbook and acquired Generative AI tools for video production, increasing scalability and agent proficiency. • Conceptualized and developed Virtual Agent Training for agents to support customers using an AI-powered bot, leading to a 21.7% reduction in cost-per-transaction and a 70% increase in NPS. • Designed and developed "Be a Resolver," a role-play enhancement tool using NFC technology, resulting in a 13% improvement in post-training assessment scores. • Presented at DevLearn, showcasing how NFC technology enhanced learning outcomes and reduced follow-up rates.
Learning and Development Specialist
Microsoft
2014-2017
• Played a pivotal role in enhancing customer satisfaction through strategic training initiatives focused on the Xbox product. • Co-led the creation of training for customer support agents to drive positive business outcomes. • Collaborated within an agile, cross-functional team to develop and deliver a comprehensive learning product tailored for customer support agents. • Contributed to reducing average handle time, optimizing operational efficiency, and elevating the quality of customer interactions. • Implemented impactful strategies that led to a noteworthy increase in the Net Promoter Score (NPS), reflecting heightened customer advocacy and loyalty.
Learning and Development Specialist
Microsoft
2014-2017
• Played a pivotal role in enhancing customer satisfaction through strategic training initiatives focused on the Xbox product. • Co-led the creation of training for customer support agents to drive positive business outcomes. • Collaborated within an agile, cross-functional team to develop and deliver a comprehensive learning product tailored for customer support agents. • Contributed to reducing average handle time, optimizing operational efficiency, and elevating the quality of customer interactions. • Implemented impactful strategies that led to a noteworthy increase in the Net Promoter Score (NPS), reflecting heightened customer advocacy and loyalty.
Learning and Development Specialist
Microsoft
2014-2017
• Played a pivotal role in enhancing customer satisfaction through strategic training initiatives focused on the Xbox product. • Co-led the creation of training for customer support agents to drive positive business outcomes. • Collaborated within an agile, cross-functional team to develop and deliver a comprehensive learning product tailored for customer support agents. • Contributed to reducing average handle time, optimizing operational efficiency, and elevating the quality of customer interactions. • Implemented impactful strategies that led to a noteworthy increase in the Net Promoter Score (NPS), reflecting heightened customer advocacy and loyalty.
Instructional Designer
Acosta Sales & Marketing
2011-2014
• Developed and designed comprehensive training programs for various brands at Acosta, aligning with brand messaging and business objectives. • Collaborated with cross-functional teams to analyze training needs, integrating industry best practices and adult learning principles into instructional design. • Created engaging learning materials, including e-learning modules, instructor-led training, and multimedia content, to enhance sales representatives' capabilities and optimize product knowledge. • Conducted needs assessments to identify learning gaps and implemented targeted solutions to address specific skill development requirements. • Worked closely with subject matter experts to gather insights, ensuring accurate representation of brand messaging in training materials. • Leveraged learning analytics and feedback mechanisms to continuously evaluate and improve training program effectiveness. • Contributed to onboarding by developing and delivering orientation programs for new hires, facilitating smooth integration into the Acosta Sales and Marketing team.
Instructional Designer
Acosta Sales & Marketing
2011-2014
• Developed and designed comprehensive training programs for various brands at Acosta, aligning with brand messaging and business objectives. • Collaborated with cross-functional teams to analyze training needs, integrating industry best practices and adult learning principles into instructional design. • Created engaging learning materials, including e-learning modules, instructor-led training, and multimedia content, to enhance sales representatives' capabilities and optimize product knowledge. • Conducted needs assessments to identify learning gaps and implemented targeted solutions to address specific skill development requirements. • Worked closely with subject matter experts to gather insights, ensuring accurate representation of brand messaging in training materials. • Leveraged learning analytics and feedback mechanisms to continuously evaluate and improve training program effectiveness. • Contributed to onboarding by developing and delivering orientation programs for new hires, facilitating smooth integration into the Acosta Sales and Marketing team.
Instructional Designer
Acosta Sales & Marketing
2011-2014
• Developed and designed comprehensive training programs for various brands at Acosta, aligning with brand messaging and business objectives. • Collaborated with cross-functional teams to analyze training needs, integrating industry best practices and adult learning principles into instructional design. • Created engaging learning materials, including e-learning modules, instructor-led training, and multimedia content, to enhance sales representatives' capabilities and optimize product knowledge. • Conducted needs assessments to identify learning gaps and implemented targeted solutions to address specific skill development requirements. • Worked closely with subject matter experts to gather insights, ensuring accurate representation of brand messaging in training materials. • Leveraged learning analytics and feedback mechanisms to continuously evaluate and improve training program effectiveness. • Contributed to onboarding by developing and delivering orientation programs for new hires, facilitating smooth integration into the Acosta Sales and Marketing team.
Multimedia Producer
Gannett (NBC/ABC Affiliate)
2010-2011
• Spearheaded the production of compelling promo videos, leveraging skills in animation, live-video production, scriptwriting, and graphic design. • Produced engaging and visually captivating promo videos that enhanced brand visibility. • Applied animation expertise to bring concepts to life and elevate the visual appeal of promotional content. • Led live-video production, ensuring high-quality visuals and impactful storytelling in real-time. • Crafted compelling scripts that effectively communicated the brand message and resonated with the target audience. • Created captivating graphics to enhance visual storytelling within promo videos. • Conducted interviews to gather authentic narratives for promotional content, enriching the overall message. • Contributed to making the TV station the most-watched in Jacksonville for several consecutive years, achieving consistently high ratings. • Enhanced the station's success by creating multimedia content that captured audience attention and solidified its position as a market leader.
Multimedia Producer
Gannett (NBC/ABC Affiliate)
2010-2011
• Spearheaded the production of compelling promo videos, leveraging skills in animation, live-video production, scriptwriting, and graphic design. • Produced engaging and visually captivating promo videos that enhanced brand visibility. • Applied animation expertise to bring concepts to life and elevate the visual appeal of promotional content. • Led live-video production, ensuring high-quality visuals and impactful storytelling in real-time. • Crafted compelling scripts that effectively communicated the brand message and resonated with the target audience. • Created captivating graphics to enhance visual storytelling within promo videos. • Conducted interviews to gather authentic narratives for promotional content, enriching the overall message. • Contributed to making the TV station the most-watched in Jacksonville for several consecutive years, achieving consistently high ratings. • Enhanced the station's success by creating multimedia content that captured audience attention and solidified its position as a market leader.
Multimedia Producer
Gannett (NBC/ABC Affiliate)
2010-2011
• Spearheaded the production of compelling promo videos, leveraging skills in animation, live-video production, scriptwriting, and graphic design. • Produced engaging and visually captivating promo videos that enhanced brand visibility. • Applied animation expertise to bring concepts to life and elevate the visual appeal of promotional content. • Led live-video production, ensuring high-quality visuals and impactful storytelling in real-time. • Crafted compelling scripts that effectively communicated the brand message and resonated with the target audience. • Created captivating graphics to enhance visual storytelling within promo videos. • Conducted interviews to gather authentic narratives for promotional content, enriching the overall message. • Contributed to making the TV station the most-watched in Jacksonville for several consecutive years, achieving consistently high ratings. • Enhanced the station's success by creating multimedia content that captured audience attention and solidified its position as a market leader.
Education
University of Washington
Software Product Management
2022
Throughout this program, I gained experience driving the development of a technology product from concept to launch. My team's focus throughout the program was how we could leverage artificial intelligence to improve mental health outcomes.
University of Washington
Software Product Management
2022
Throughout this program, I gained experience driving the development of a technology product from concept to launch. My team's focus throughout the program was how we could leverage artificial intelligence to improve mental health outcomes.
University of Washington
Software Product Management
2022
Throughout this program, I gained experience driving the development of a technology product from concept to launch. My team's focus throughout the program was how we could leverage artificial intelligence to improve mental health outcomes.
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Oregon State University
Postgraduate Degree, Computer Science
2020
Oregon State University
Postgraduate Degree, Computer Science
2020
Oregon State University
Postgraduate Degree, Computer Science
2020
University of North Florida - Coggin College of Business
Master of Business Administration (M.B.A.)
2013
University of North Florida - Coggin College of Business
Master of Business Administration (M.B.A.)
2013
University of North Florida - Coggin College of Business
Master of Business Administration (M.B.A.)
2013
University of North Florida
Bachelor, Communication (Advertising)
2011
University of North Florida
Bachelor, Communication (Advertising)
2011
University of North Florida
Bachelor, Communication (Advertising)
2011
Certifications
Generative AI
2023
Generative AI
2023
Generative AI
2023
Generative AI
Microsoft
2023
Generative AI
Microsoft
2023
Generative AI
Microsoft
2023
AI for Everyone
DeepLearning.AI
2023
AI for Everyone
DeepLearning.AI
2023
AI for Everyone
DeepLearning.AI
2023
Product Design
2022
• Foundations of User Experience (UX) Design • UX Design Process: Empathize, Define, and Ideate • Build Wireframes and Low-Fidelity Prototypes • Conduct UX Research and Test Early Concepts • Create High-Fidelity Designs and Prototypes in Figma • Build Dynamic User Interfaces (UI) for Websites • Design a User Experience for Social Good Click each button to view case studies.
Product Design
2022
• Foundations of User Experience (UX) Design • UX Design Process: Empathize, Define, and Ideate • Build Wireframes and Low-Fidelity Prototypes • Conduct UX Research and Test Early Concepts • Create High-Fidelity Designs and Prototypes in Figma • Build Dynamic User Interfaces (UI) for Websites • Design a User Experience for Social Good Click each button to view case studies.
Product Design
2022
• Foundations of User Experience (UX) Design • UX Design Process: Empathize, Define, and Ideate • Build Wireframes and Low-Fidelity Prototypes • Conduct UX Research and Test Early Concepts • Create High-Fidelity Designs and Prototypes in Figma • Build Dynamic User Interfaces (UI) for Websites • Design a User Experience for Social Good Click each button to view case studies.
Advanced Product Management, Product Management for AI
Udemy
2022
Advanced Product Management, Product Management for AI
Udemy
2022
Advanced Product Management, Product Management for AI
Udemy
2022
Product Analytics
Product School
2022
Product Analytics
Product School
2022
Product Analytics
Product School
2022
Product Management
LinkedIn Learning
2021
Product Management
LinkedIn Learning
2021
Product Management
LinkedIn Learning
2021
Honors
App Growth Award Winner – Expedia Group Hackathon
Expedia
2022
• Served as Product Manager in a hackathon with 838 participants and 182 teams. • Led the development of Thumb-Stopping Deals, leveraging an algorithm to analyze flight data for the best deals and integrating content libraries and APIs to automate social media post creation for travel influencers. • Advanced to the final round in the U.S. competition. Click Play to watch a presentation on Thumb-Stopping Deals.
App Growth Award Winner – Expedia Group Hackathon
Expedia
2022
• Served as Product Manager in a hackathon with 838 participants and 182 teams. • Led the development of Thumb-Stopping Deals, leveraging an algorithm to analyze flight data for the best deals and integrating content libraries and APIs to automate social media post creation for travel influencers. • Advanced to the final round in the U.S. competition. Click Play to watch a presentation on Thumb-Stopping Deals.
App Growth Award Winner – Expedia Group Hackathon
Expedia
2022
• Served as Product Manager in a hackathon with 838 participants and 182 teams. • Led the development of Thumb-Stopping Deals, leveraging an algorithm to analyze flight data for the best deals and integrating content libraries and APIs to automate social media post creation for travel influencers. • Advanced to the final round in the U.S. competition. Click Play to watch a presentation on Thumb-Stopping Deals.
Presenter
DevLearn
2018
I was selected to present at one of the largest and most significant conferences for eLearning and instructional design professionals: DevLearn, which features sessions on the latest trends and tools in eLearning, networking opportunities, an exhibit hall with vendors showcasing new technologies, and keynote speakers sharing insights about the future of learning. Click Play to view the presentation.
Presenter
DevLearn
2018
I was selected to present at one of the largest and most significant conferences for eLearning and instructional design professionals: DevLearn, which features sessions on the latest trends and tools in eLearning, networking opportunities, an exhibit hall with vendors showcasing new technologies, and keynote speakers sharing insights about the future of learning. Click Play to view the presentation.
Presenter
DevLearn
2018
I was selected to present at one of the largest and most significant conferences for eLearning and instructional design professionals: DevLearn, which features sessions on the latest trends and tools in eLearning, networking opportunities, an exhibit hall with vendors showcasing new technologies, and keynote speakers sharing insights about the future of learning. Click Play to view the presentation.
Contact Me
If you’re ready to create content your learners will love, get in touch.
Phone
Contact Me
If you’re ready to create content your learners will love, get in touch.
Phone
Contact Me
If you’re ready to create content your learners will love, get in touch.
Phone