Featured Projects

How I Built an AI Mock Call Simulator That Transformed Training at Chewy

What Pokémon Taught Me About Onboarding New Hires

Leveraging AI to Create an Interactive Podcast Training for Customer Service Agents

A Gamified Approach to Training Salesforce Transactions

Transforming Onboarding: A Modern Approach to Training New Agents

Enhancing Learning Activities Using NFC Technology

A Streamlined Approach to Training Salesforce Core Functionality

Mastering Google Tools for Effective Customer Support

Mastering Efficiency: How 'Keyboard Ninja' Training Boosted Agent Performance with Keyboard Shortcuts

A Gamified Approach to Training Standards of Business Conduct

ChatShop: A Grammar Parody of Macklemore's Thrift Shop for Microsoft Chat Agents