Featured Projects

🧠 Building a Second Brain with Obsidian + Codex

Chewy Customer Simulator: AI-Powered Call Practice for Customer Service Agents

Making Personas Memorable: A Creative Approach to Customer Care Training

What Pokémon Taught Me About Onboarding New Hires

Leveraging AI to Create an Interactive Podcast Training for Customer Service Agents

A Gamified Approach to Training Salesforce Transactions

Transforming Onboarding: A Modern Approach to Training New Agents

Enhancing Learning Activities Using NFC Technology

A Streamlined Approach to Training Salesforce Core Functionality

Mastering Google Tools for Effective Customer Support

Mastering Efficiency: How 'Keyboard Ninja' Training Boosted Agent Performance with Keyboard Shortcuts

A Gamified Approach to Training Standards of Business Conduct

ChatShop: A Grammar Parody of Macklemore's Thrift Shop for Microsoft Chat Agents